COVID-19 information

We’re delighted to announce that as a home furnishings retailer, we are able to reopen our stores on Monday 15th June. Please be assured that we’ve put safety first and that full risk assessments at each store have allowed us to make your shopping experience as safe as possible by implementing a number of new measures that closely follow the government’s COVID-19 Secure guidelines.

Safety Measures

Below is a brief overview of some of the in-store measures and practices that we will be undertaking throughout your visit to Richard F Mackay and Scott & Grey. We really have considered the safety of both our customers and staff and we are confident that we’ve made the store as safe as possible. We’ve put safety first and hope this will allow you to enjoy your visit to our store.
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SOCIAL DISTANCING

We’re asking everyone to keep at least 2 metres apart from other customers and Richard F Mackay staff. We’ve lots of space in-store and we’ve installed signage to ensure that everyone is regularly reminded to keep a safe distance.
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CUSTOMER NUMBERS

Although our stores are large and spacious, we will be closely monitoring customer numbers to ensure that everyone in-store has plenty of room. You may be asked to queue during busy periods if necessary.
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HAND SANITISER

On entering our stores you will be asked to use the provided hand sanitiser. In addition, we have multiple sanitising stations that are located throughout each store and we encourage you to use them frequently during your visit.
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DIRECTIONAL SIGNAGE

We are making sure that the flow of customers and staff avoid any bottlenecks or needless close contact. For this reason, we ask that you follow our Covid-19 signage so that social distancing is possible in all areas of the store.
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EXTRA CLEANING

We’ve increased the frequency of cleaning in all areas, and especially in high contact areas. This will ensure that we minimise the risk to everyone in-store. Sales staff, as well as our cleaning staff, will use anti-viral spray and wipe down surfaces throughout the day.
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NO PHYSICAL CONTACT

Our sales advisors are here to help but will always keep a safe distance. We know that to stop the spread of Covid-19 we must work hard to cut out all physical contact with people outside our immediate household.

Buy with confidence – you are in safe hands at Richard F Mackay

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Family Business

Expert Knowledge

Peace of Mind

Spread the Cost

After 85 years and three generations of Mackay’s running the company, our business still trades on its promise to provide quality products and the highest standard of service. A warm welcome awaits.

Over the years we have built up a wealth of knowledge on all aspects of furniture retailing. We can offer you expert advice on choosing the right furniture to suit your requirements.

We pride ourselves on our personable customer service. We like to build a rapport with our customers and look after them. This is why our customers return time after time.

In order to help you spread the cost of your furniture, we’re delighted to be able to offer finance options when you buy in-store. Term available is dependent on total value of sale.

Mackay's like-for-like price promise

In the unlikely event of you being offered the same goods or services anywhere else – on the same terms and conditions — at lower than Mackay’s prices, we promise to match those prices when you order and reward you for your vigilance.

100% No Quibble Guarantee

Rick and I are passionate about furniture. It’s what we do.

We spend half of our lives travelling the world sourcing the very finest products for our showroom. We visit craftsmen and factories all over the globe, immersing ourselves in every aspect of our trade.

We are totally committed and now possess an understanding and knowledge about furniture that we believe few could match.

That’s why our customers enjoy some of the most beautiful and innovative furniture on offer today.

So, can you imagine the extreme embarrassment when earlier in the year I moved house and ordered a suite that really didn’t look as good as we had hoped, when we put it in our family room!

We got it wrong!! It happens. Even to the professionals…

But, it did me a favour, in a way. Because it got Rick and I talking about how we could help our customers if they got it horribly wrong as well…

So, we came up with the Mackay 100% No Quibble Guarantee.

It’s simple. In the unlikely event that after you’ve had your goods for a week, you feel you have made a mistake, just call us and we’ll help you solve the problem. We will collect the furniture and you can order replacement goods from ourselves to the same value.

And, to save on masses of terms and conditions – all we ask is for a handling charge of 20% and a “fair use policy” of this guarantee.

Night or Day, have it your way

24/7 Delivery

We believe that we offer the most refreshing and customer-friendly delivery service available today.

How have we achieved this? Simply by asking our customers what they want – and providing it.

Irritations and problems with deliveries have been resigned to history. You will receive your delivery when YOU want it. Not when WE want to deliver.

Here’s how we work… When your goods arrive at the warehouse, we will…

1. Contact you to notify you that your goods have arrived.

2. Discuss a day and a time for delivery to suit you.

3. We will ensure that delivery is made at a time that is convenient for you. This means even
late at night or early in the morning… 24/7!!!

We can do this because we are a family run independent furniture store with our own warehouse and delivery operation. We employ our own team of trained drivers and technicians ensuring customers enjoy the very highest of standard.

So, not only will we be on time, but we also show great care and attention at the point of delivery. Here’s what our delivery staff will do, when we deliver your goods:

  • Pre-inspect the room before delivering goods
  • Place the furniture exactly where you want it
  • Fit all handles, castors etc
  • Take away and dispose of all packaging

Service with a smile. Every time!

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