In 1920 Lucian Ercolani decided to set up his own furniture factory and started what is today, ercol. In 1932 Lucian was offered the opportunity to take over a very well-known high class chairmakers, Skulls and this was the perfect opportunity to expand his business.
In 1939, during the war, the ercol factory worked for the government, making 25,000 tent pegs a day, as well as munitions boxes and other supplies. Both of Lucian’s sons, Lucian B and Barry were involved in the RAF. In 1942 the UK was going through a serious shortage in raw materials and due to all the rebuilding there was a substantial demand for new furniture, of which the Utility Furniture Scheme was set up with the aim to build strong well-designed furniture, making the most efficient use of scarce timber.
Edinburgh leading stockist of Ercol furniture
Edinburgh leading stockist of Stressless chairs
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In the unlikely event of you being offered the same goods or services anywhere else – on the same terms and conditions — at lower than Mackay’s prices, we promise to match those prices when you order and reward you for your vigilance.
Rick and I are passionate about furniture. It’s what we do.
We spend half of our lives travelling the world sourcing the very finest products for our showroom. We visit craftsmen and factories all over the globe, immersing ourselves in every aspect of our trade.
We are totally committed and now possess an understanding and knowledge about furniture that we believe few could match.
That’s why our customers enjoy some of the most beautiful and innovative furniture on offer today.
So, can you imagine the extreme embarrassment when earlier in the year I moved house and ordered a suite that really didn’t look as good as we had hoped, when we put it in our family room!
We got it wrong!! It happens. Even to the professionals…
But, it did me a favour, in a way. Because it got Rick and I talking about how we could help our customers if they got it horribly wrong as well…
So, we came up with the Mackay 100% No Quibble Guarantee.
It’s simple. In the unlikely event that after you’ve had your goods for a week, you feel you have made a mistake, just call us and we’ll help you solve the problem. We will collect the furniture and you can order replacement goods from ourselves to the same value.
And, to save on masses of terms and conditions – all we ask is for a handling charge of 20% and a “fair use policy” of this guarantee.
We believe that we offer the most refreshing and customer-friendly delivery service available today.
How have we achieved this? Simply by asking our customers what they want – and providing it.
Irritations and problems with deliveries have been resigned to history. You will receive your delivery when YOU want it. Not when WE want to deliver.
Here’s how we work… When your goods arrive at the warehouse, we will…
1. Contact you to notify you that your goods have arrived.
2. Discuss a day and a time for delivery to suit you.
3. We will ensure that delivery is made at a time that is convenient for you. This means even
late at night or early in the morning… 24/7!!!
We can do this because we are a family run independent furniture store with our own warehouse and delivery operation. We employ our own team of trained drivers and technicians ensuring customers enjoy the very highest of standard.
So, not only will we be on time, but we also show great care and attention at the point of delivery. Here’s what our delivery staff will do, when we deliver your goods:
Service with a smile. Every time!
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