Care and Advice

Terms & Privacy

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Richard F Mackay’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘Richard F Mackay’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 60 Stevenson Road Edinburgh. Our company registration number is SCO66703 . The term ‘you’ refers to the user or viewer of our website.

Terms

By placing an order online you agree to our terms and conditions stated below.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

All orders should be paid in full prior to arranging delivery.

Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered, unless we have notified you that we do not accept your order or you have cancelled it in accordance with our terms & conditions.

Non-acceptance of an order may be a result of one of the following reasons:

  • The product you ordered online being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error online.
  • The contract will be concluded in English.


This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: Name and Email Address.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy

Data Protection Act 1998

General Data Protection Regulation (GDPR)

References to ‘Richard F Mackay’, ‘us’ and ‘our’ means Richard F Mackay Limited.

In order for us to help you with your order, it will be necessary for us to record your details. These details may include personal data including but not limited to your address and date of birth.

To comply with the above requirements we must tell you how we use this data and ask for your permission. By placing an order through our website and/ or by signing up to our mailing list you are providing your permission for us to process your data for the purposes below.

Permission to store your data
Your data will be used to enable us to process your order. Your data will be stored on paper and in a shared electronic system accessed by Richard F Mackay’s employees. For the purposes of the Data Protection Act and the GDPR Richard F Mackay’s are Data Controllers.

Permission to share your data with third parties
It will in most cases be necessary to share your data with third parties including, but not limited to, delivery companies and our banks, finance providers/PayPal. We trust all of the third parties we engage with to protect you data as we do.

Marketing Messages
If you give us your permission we’ll send you marketing messages via email to keep you aware of what we’re up to and help you find our latest products. You can stop receiving marketing messages from us at any time. You can do this:

  • By clicking on the ‘unsubscribe’ link at the bottom of any email you receive from us
  • By contacting our Office


Seeing Richard F Mackay’s Adverts Online
We engage in online advertising. Like many companies, we target our banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks.

The banners and ads you see may be based on the information we hold about you, your previous use of our website (for example your Richard F Mackay search history) and/ or the Richard F Mackay’s banners or ads you have previously clicked on.

Keeping your information
We will hold on to your information for as long as it is needed for us to be able to provide our service to you or for as long as is necessary for us to provide support.

If reasonably necessary or required we may keep hold of your information to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions. We can hold information obtained from a transaction for up to 6 years before it is destroyed.

Consumer rights
You have many rights relating to your personal information. For more information on your rights please visit:
ico.org.uk/for-organisations/guide-to-data-protection/principle-6-rights/

Cookies
By using our site, you agree to us placing of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer the “help” section in your browser should provide instructions on how to locate the file that stores cookies. Please note that by deleting or disabling cookies your user experience may be affected.

Links to other websites
Our website may contain links to other websites. Once you have used these links to leave our site you should note that we do not have any control over that other website. We cannot, therefore, be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to each website you visit.

If you wish to contact us at any time you can do by accessing our Contact Us page.

Mackay's like-for-like price promise

In the unlikely event of you being offered the same goods or services anywhere else – on the same terms and conditions — at lower than Mackay’s prices, we promise to match those prices when you order and reward you for your vigilance.

100% No Quibble Guarantee

Rick and I are passionate about furniture. It’s what we do.

We spend half of our lives travelling the world sourcing the very finest products for our showroom. We visit craftsmen and factories all over the globe, immersing ourselves in every aspect of our trade.

We are totally committed and now possess an understanding and knowledge about furniture that we believe few could match.

That’s why our customers enjoy some of the most beautiful and innovative furniture on offer today.

So, can you imagine the extreme embarrassment when earlier in the year I moved house and ordered a suite that really didn’t look as good as we had hoped, when we put it in our family room!

We got it wrong!! It happens. Even to the professionals…

But, it did me a favour, in a way. Because it got Rick and I talking about how we could help our customers if they got it horribly wrong as well…

So, we came up with the Mackay 100% No Quibble Guarantee.

It’s simple. In the unlikely event that after you’ve had your goods for a week, you feel you have made a mistake, just call us and we’ll help you solve the problem. We will collect the furniture and you can order replacement goods from ourselves to the same value.

And, to save on masses of terms and conditions – all we ask is for a handling charge of 20% and a “fair use policy” of this guarantee.

Night or Day, have it your way

24/7 Delivery

We believe that we offer the most refreshing and customer-friendly delivery service available today.

How have we achieved this? Simply by asking our customers what they want – and providing it.

Irritations and problems with deliveries have been resigned to history. You will receive your delivery when YOU want it. Not when WE want to deliver.

Here’s how we work… When your goods arrive at the warehouse, we will…

1. Contact you to notify you that your goods have arrived.

2. Discuss a day and a time for delivery to suit you.

3. We will ensure that delivery is made at a time that is convenient for you. This means even
late at night or early in the morning… 24/7!!!

We can do this because we are a family run independent furniture store with our own warehouse and delivery operation. We employ our own team of trained drivers and technicians ensuring customers enjoy the very highest of standard.

So, not only will we be on time, but we also show great care and attention at the point of delivery. Here’s what our delivery staff will do, when we deliver your goods:

  • Pre-inspect the room before delivering goods
  • Place the furniture exactly where you want it
  • Fit all handles, castors etc
  • Take away and dispose of all packaging

Service with a smile. Every time!

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